One 8 Two - Orders, Delivery, and Returns

Try on Service

If you wish to try on for size before you purchase, I can offer a sample to be posted out using a Royal Mail tracked service with a return tracked envelope enclosed. I will take a 50% deposit at the time, which will be refunded once the sample has been received back or I can take this off your order.

Orders

We will have a virtual chat to discuss your options, or over email if you prefer.

Once you have ordered and paid in full your item will be fitness by us, over here at One8two. Please allow 2-3 weeks for us to make your item once purchased. Please keep in mind this may vary by demand at the time, I will notify you at the time of order.

Shipping

One8two ships worldwide. Your item will be sent tracked and signed for and you will receive email notification of your order confirmation as well as the tracking information. Once posted One8two is not responsible for any delays or losses with packages once sent that are out of our control.

International Shipping

Shipments are subject to opening and inspection if needed by customs authorities and all International packages may require local taxes or custom fees which are to be paid directly by yourself.

Standard Shipping Estimates

UK – 1-4 days once posted.
Europe – 5-12 days once posted.
Rest of the world – 7-18 days once posted.

Returns

As everything is custom made, I am unable to give a refund if it doesn’t fit or you change your mind. This is why we will discuss your measurements, material options, colour prior to any order so you will be totally happy with your order.

If for any reason you need your dress altered, I am happy to arrange these within 2 days of delivery. Please email me with the details and I will give you a return address to send back to. This must be sent by a tracked service which will be paid for by yourself.